Last Updated: July 5, 2026

Order Processing

Orders are typically processed within 1–3 business days after payment verification.

Processing times may vary during holidays, product launches, or periods of high demand.

Shipping

Shipping times depend on the destination and selected shipping method.

Once an order has shipped, customers will receive tracking information when available.

Ion Peptide is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Ion Peptide is not responsible for packages delayed or returned due to incorrect addresses supplied during checkout.

Damaged or Incorrect Orders

If you receive an incorrect or damaged product, please contact us within 7 days of delivery with your order number and supporting photographs.

Returns

Due to the nature of laboratory research products, opened or used products cannot be returned unless required by applicable law.

Refund Eligibility

Approved refunds will be processed using the original payment method.

Shipping charges are generally non-refundable unless the error was caused by Ion Peptide.

Lost Packages

If a shipment is confirmed as lost by the carrier, our support team will work with you to determine an appropriate resolution.

Contact

For shipping or refund inquiries, please contact our customer support team through the Contact page.